Real Communication Support, Built for Clinical Settings.
MedConcerns gives patients with communication disorders a simple, accessible way to describe symptoms during clinical encounters, without requiring staff to use specialized communication strategies.
Multi-user licensing for healthcare facilities of all sizes.
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Care decisions are affected when communication is unreliable.
Patients with communication disorders are common in routine care. Standard approaches often fail to uncover detailed symptom information, and specialized techniques rarely hold up under shift pressures. The result: patients with communication disorders are three times more likely to experience an adverse event in care. Effective communication in healthcare requires tools that consistently work without requiring staff to recall skills and create materials in high-pressure situations.
What MedConcerns Pro Does
A reliable way to gather accurate symptom details
MedConcerns Pro is the web-based version of MedConcerns, expanded for healthcare facilities with deeper clinical content and facility-level implementation support. It guides patients through a structured, accessible symptom clarification process — narrowing step by step, verifying along the way, and confirming shared understanding at the end.
How a symptom feels
Patients select from visual options that describe the nature and intensity of their symptoms.
Whether it's new or ongoing
Distinguish between acute issues and chronic conditions for better care decisions.
When and Why It Started
Patients identify the context and timeline surrounding their symptoms, for richer, more actionable clinical information.
Verified information
Selections are confirmed before moving on, helping prevent errors before they affect care.
Communication Support, Ready When You Need It
When a patient can’t communicate clearly, care stalls. MedConcerns gives them the support they need to answer clinical questions — so care can move forward.
01
Patient has difficulty communicating
When a patient cannot understand or respond clearly to routine clinical questions, healthcare staff offer MedConcerns.
02
Use the accessible app
The patient can better understand and answer questions by selecting from response options that include supportive pictures, text, and audio.
03
Follow-up clarification
Patients choose their main concern and MedConcerns presents relevant follow-up options to clarify the details providers typically need.
04
Verify and proceed
A brief summary allows the clinical team to verify the information before proceeding, supporting safer and more efficient decision-making.
Why Facilities Choose MedConcerns
MedConcerns is designed for the reality of clinical care — a communication solution without the implementation burden.
Implementation & Workflow
- Staff use devices they already carry or those available on the unit
- One-time implementation fee covers dedicated onboarding, staff training, and deployment support
- No login to remember — a license code is entered once and ready to use
- Minimal IT involvement
- Designed to support HIPAA-compliant use
- The app does not utilize any Protected Health Information (PHI)
Training
- MedConcerns Pro embeds supported conversation principles directly into the tool — no specialized communication training required for staff to use it effectively
- Onboarding support helps your team get familiar with the app and use it confidently from day one
- Additional guidance available for working with patients with more complex communication needs
Licensing & Support
- Flexible licensing based on the number of licenses needed across your facility
- Licenses can be deployed on facility or personal staff devices
- Simple facility-level license administration
- Custom pricing available for larger deployments
Licensing Built for Healthcare Facilities
Pricing is customized based on your organization's size, campus structure, and support needs. Contact us to receive a formal proposal tailored to your health system.
Expanded
Up to 100 staff licenses
BEST FOR
Multi-unit, multi-location, or hospital-wide accessRequest a QuoteMedConcerns was designed for all patient-facing healthcare staff, including physicians, charge nurses, bedside nurses, nursing aides, and therapists. We recommend choosing a package that gives your entire care team access, so every staff member can more easily communicate with patients who have aphasia or other communication disorders.
Extend Communication Support Beyond Discharge
When a patient leaves, the tool that helped them communicate doesn't have to stay behind. Your facility can offer patients a home license so communication support continues after discharge.
“I had a patient who had aphasia following a CVA. I noticed she was feeling down but wanted to inquire how exactly she was feeling so I could better help her. I was able to use MedConcerns in order for her to identify she was feeling depressed and scared. From there, she seemed to trust me more because I took the time to understand her emotions with this amazing tool!”
“I used MedConcerns with a patient with aphasia while his nurse was there. He pointed to 'bowels' and kind of mimed stirring his water. His nurse figured it out right away and was able to help him. It was clear he was so happy to be understood.”
“MedConcerns is great! MedConcerns has become an every day tool that I rely on to greatly improve my communication with patients with aphasia or other communication difficulties. Working in a rehabilitation hospital, I reach for MedConcerns daily. MedConcerns helps my patients be active participant in their care. My interactions with patients with aphasia are more effective and more efficient since using MedConcerns”
“A patient with severe receptive/expressive aphasia and baseline cognitive impairments continued to express 'burning' pain using the app. I informed the physician that the patient was expressing concerns that may be UTI. The doctor ordered the test based on the patient's expression of symptoms using MedConcerns and the patient was able to receive the appropriate treatment.”
“Thanks for everything you are doing. You are truly making a difference!”
“My sister has had a hard time speaking after her stroke. This app is a wonderful way to communicate with her when she is trying to tell me what’s bothering her. I might never have understood her without it.”
“I showed the education pages in family training. The patient responded by nodding vigorously, smiling, and pointing at the material while looking toward their family, as if to say 'this is what I've been wanting to tell you!' I think having language for their experience can be profound.”
“A patient was able to explain their discomfort more specifically and efficiently to nursing staff rather than just noting pain to nursing staff”
“I learned more about my husband's pain. I didn't know he was getting a burning sensation until we used MedConcerns. I learned so much more because of the app and my husband was so excited to pick out the picture on how he was feeling. What I loved most was how he was engaging with the Doctor. He felt he was being heard. You have no idea what an amazing feeling it is for a doctor to engage and truly hear how the patient is feeling and for the caregiver to watch and witness her loved one being heard. This is truly an amazing app.”
Frequently Asked Questions
Ready to explore MedConcerns for your facility?
Contact us to request a demo, ask questions, or discuss pricing and licensing options
