Real Communication Support, Built for Clinical Settings.
Whether communication is affected by neurologic injury, illness, or language barriers, MedConcerns Pro bridges the patient-provider communication gap, without disruption or added complexity.
Multi-user licensing for healthcare facilities of all sizes.
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Care decisions are affected when communication is unreliable.
Patients with communication disorders are common in routine care. Standard approaches often fail to uncover detailed symptom information, and specialized techniques rarely hold up under shift pressures. The result: patients with communication disorders are three times more likely to experience an adverse event in care. Effective communication in healthcare requires tools that consistently work without requiring staff to recall skills and create materials in high-pressure situations.
What MedConcerns Pro Does
A reliable way to gather accurate symptom details
MedConcerns Pro is the web-based version of MedConcerns, expanded for healthcare facilities with deeper clinical content and facility-level implementation support. It guides patients through a structured, accessible symptom clarification process — narrowing step by step, verifying along the way, and confirming shared understanding at the end.
How a symptom feels
Patients select from visual options that describe the nature and intensity of their symptoms.
Whether it's new or ongoing
Distinguish between acute issues and chronic conditions for better care decisions.
When and Why It Started
Patients identify the context and timeline surrounding their symptoms, for richer, more actionable clinical information.
Verified information
Selections are confirmed before moving on, helping prevent errors before they affect care.
Communication Support, Ready When You Need It
When a patient can’t communicate clearly, care stalls. MedConcerns gives them the support they need to answer clinical questions — so care can move forward.
01
Patient has difficulty communicating
When a patient cannot understand or respond clearly to routine clinical questions, healthcare staff offer MedConcerns.
02
Use the accessible app
The patient can better understand and answer questions by selecting from response options that include supportive pictures, text, and audio.
03
Follow-up clarification
Patients choose their main concern and MedConcerns presents relevant follow-up options to clarify the details providers typically need.
04
Verify and proceed
A brief summary allows the clinical team to verify the information before proceeding, supporting safer and more efficient decision-making.
Why Facilities Choose MedConcerns
MedConcerns is designed for the reality of clinical care — a communication solution without the implementation burden.
Implementation & Workflow
- Staff use devices they already carry or those available on the unit
- One-time implementation fee covers dedicated onboarding, staff training, and deployment support
- No login to remember — a license code is entered once and ready to use
- Minimal IT involvement
- Designed to support HIPAA-compliant use
- The app does not utilize any Protected Health Information (PHI)
Training
- MedConcerns Pro embeds supported conversation principles directly into the tool — no specialized communication training required for staff to use it effectively
- Onboarding support helps your team get familiar with the app and use it confidently from day one
- Additional guidance available for working with patients with more complex communication needs
Licensing & Support
- Flexible licensing based on the number of licenses needed across your facility
- Licenses can be deployed on facility or personal staff devices
- Simple facility-level license administration
- Custom pricing available for larger deployments
Licensing Built for Healthcare Facilities
Pricing is customized based on your organization's size, campus structure, and support needs. Contact us to receive a formal proposal tailored to your health system.
Expanded
Up to 100 staff licenses
BEST FOR
Multi-unit, multi-location, or hospital-wide accessRequest a QuoteMedConcerns was designed for all patient-facing healthcare staff, including physicians, charge nurses, bedside nurses, nursing aides, and therapists. We recommend choosing a package that gives your entire care team access, so every staff member can more easily communicate with patients who have aphasia or other communication disorders.
Extend Communication Support Beyond Discharges
When a patient leaves, the tool that helped them communicate doesn't have to stay behind. Your facility can offer patients a home license so communication support continues after discharge.
“A patient with severe receptive/expressive aphasia and baseline cognitive impairments continued to express 'burning' pain using the app. I informed the physician that the patient was expressing concerns that may be UTI. The doctor ordered the test based on the patient's expression of symptoms using MedConcerns and the patient was able to receive the appropriate treatment. It was amazing.”
“MedConcerns helped a patient who couldn't speak after a stroke clearly communicate nausea and dizziness. We caught a medication side effect early and adjusted treatment the same day. The whole team could see exactly what the patient meant without guessing.”
“During morning rounds, a patient used the app to describe chest tightness and shortness of breath in a way that was far clearer than hand gestures alone. We escalated care quickly and avoided a delay that could have led to a much longer stay.”
“For patients with aphasia, MedConcerns gives us a shared visual language during therapy and at the bedside. Families feel more involved because they can follow along and help confirm what the patient is trying to say.”
“A patient flagged increasing pain during mobility exercises through the app before I even entered the room. That let us modify the session, communicate with nursing, and keep the patient more comfortable throughout recovery.”
“We use MedConcerns on shared tablets during shift handoff. New concerns don't get lost in translation, and patients feel heard even when they can't verbalize symptoms clearly. It's become part of our routine.”
Frequently Asked Questions
Ready to explore MedConcerns for your facility?
Contact us to request a demo, ask questions, or discuss pricing and licensing options
